…In response to complaints… From BT!?

I’m pretty sure that if you look at Broadband forums as well as many sites and blogs on the web, you’ll find many consumers who have complained about Virgin Media’s appalling service and the never ending changes to their ‘traffic shaping’ policy. maybe those complaints aren’t being made in the right way to the right people?

At least someone finally agreed that Virgin’s latest advertising campaign is a total crock of shit. The BBC is carrying a good article outlining the problems and corrections Virgin will have to make. There are a couple of interesting statements from a Virgin Media Spokesperson too.

One comment made me chuckle

“Our traffic management policy helps ensure the majority of customers receive the quality of service they expect from our fibre-optic broadband product by managing demand from the heaviest users at certain times of the day,”

Considering VM cap ALL users when they hit a download limit meaning

“Customers on its L 4Mbps package could download 60 songs and or two TV shows before reaching caps while those on the XL 20Mbps package could download 614 songs or nine TV shows before their speeds would be subject to caps”

I fail to see how anyone using Virgin Media’s Broadband service can be said to receive great value for money. Basically so long as you pay VM your money and don’t do anything at all with the service they are happy. Try using it and somehow you are breaking the rules and causing much upset in the universe so you must be restricted and policed. (using it would mean, emails with photo’s from family members, video’s shared with family members, Windows Updates, Buying Software online, Buying Games online, Playing online games…).

It’s like buying a car from a manufacturer and being told that you can only do 5 miles a day in it or you will be restricted to 1st gear for the next 50 miles then you get another 5 miles with the full 6 gears then… you get the picture.

It’s Complete Bollocks! If you can’t provide the service and are not prepared to invest in the infrastructure to guarantee the speeds and service at all times to all customers then you shouldn’t offer the damn service in the first place.

Let us not dwell on the negative though Virgin will soon be offering a blistering 50MB service (between 1 am and 1.10 am every day with a DL Limit of 5kb no doubt).

Technorati Tags: Virgin Media, Broadband Speeds